Shipping Policy

Last updated: September 3, 2026

At Pura Vida Souqs, we offer free worldwide shipping on all physical products — with no minimum order value.

Every order is made especially for you after it is placed. This helps us reduce unnecessary inventory and overproduction while creating products inspired by the wildlife and nature of Costa Rica.

---

🌍 Shipping Destinations

We currently ship to most countries worldwide.

If shipping is unavailable for your destination, you'll be notified during checkout.

---

📦 Processing Time

All physical products are made to order.

• Production time: 2–4 business days.

• During busy seasons or holidays, production may take slightly longer.

You'll receive a shipping confirmation email as soon as your order has been dispatched.

---

🚚 Estimated Delivery Times

Destination	Estimated delivery time
Europe & United Kingdom	5–10 business days
United States & Canada	7–14 business days
Middle East & Asia	5–10 business days
Australia & New Zealand	8–15 business days
Rest of the world	10–20 business days

Delivery times are estimates and may vary depending on your local postal service, customs clearance, weather conditions, or other circumstances outside our control.

---

📍 Order Tracking

Once your order ships, you'll receive an email containing your tracking number and a tracking link so you can follow your shipment.

---

🌐 Customs, Duties & Import Taxes

Shipping is free, but import duties, customs fees, VAT, or local taxes may apply depending on your country's regulations.

These charges are determined by your local customs authority and are the responsibility of the customer.

---

📬 Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

If you notice a mistake, contact us as soon as possible at info@puravida-souqs.shop.

---

❓ Lost, Delayed or Damaged Shipments

If your order appears lost, arrives damaged, or you experience an unusual delivery delay, please contact us at info@puravida-souqs.shop.

Please include your order number so we can investigate the shipment with our fulfillment and shipping partners.

---

💙 Questions?

We're always happy to help.

Email: info@puravida-souqs.shop