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Return & Refund Policy
We want you to be happy with your Pura Vida Souqs order.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused and in its original condition. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at info@puravida-souqs.shop before sending anything back.
If your return is accepted, we’ll provide you with instructions on how and where to send your item. Items returned without first requesting a return may not be accepted.
Please note that return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong product, contact us as soon as possible at info@puravida-souqs.shop.
Please include your order number and, where possible, photos showing the issue so we can evaluate it and make it right.
Made-to-order products
Many of our physical products are produced especially for you after your order is placed. This allows us to reduce unnecessary inventory and overproduction.
Being made to order does not affect your rights regarding damaged, defective or incorrect products. For other returns, please contact us within the 14-day return period so we can review your request.
Digital products
Due to the nature of digital products, digital downloads are generally not eligible for return or refund once the digital content has been accessed or downloaded, except where required by applicable law.
If you experience a problem with a digital file, please contact us at info@puravida-souqs.shop and we’ll be happy to help.
Exceptions / non-returnable items
Personalized or custom-made products may not be eligible for return unless they arrive damaged, defective or incorrect.
Gift cards are non-returnable except where required by applicable law.
Sale items
Please contact us if you would like to return a sale item. Eligibility may depend on the specific promotion and applicable consumer law.
Exchanges
If you would like a different size, color or product, please contact us first. In most cases, the simplest option is to return the eligible item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect an eligible return, we’ll let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.
Questions
If you have any questions about a return or refund, please contact us at: